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GENERAL POLICIES
GENERAL CONDITIONS
The terms and conditions presented by DAPORTAS are valid for any and all users of this website. Therefore, any use of our pages is governed by the terms and conditions presented
USE OF THE ONLINE STORE
DAPORTAS consents to the collection of information available in its online store for personal use only. Therefore, the use of this information for commercial purposes or for uses that, even non-commercial purposes, aim to copy and/or reproduce our products and/or services are not permitted.
PRODUCTS AND PRICES
All prices shown include VAT at the legal rate in force.
DAPORTAS reserves the right to change and/or replace available products, their characteristics, prices and conditions presented, at any time (if justified) and without prior notice.
TECHNICAL SUPPORT
DAPORTAS informs that the purchase of products in the online store does not include their installation, nor telephone support for this. To help you, we provide manuals and explanatory videos on our website. If you have any questions, our technical support team is at your disposal via the page https://daportas.pt/pt/apoio-tecnico.
PRODUCT DAMAGED WHAT TO DO?
All products sold benefit from a guarantee of conformity for a period of 3 years from the date of purchase, without prejudice to applicable legal guarantees.
If you have any difficulty installing or a fault arises, before starting the collection process to analyze the problem, we will first try to find a solution remotely, to this end, we ask that you send an email to tecnico@daportas.pt or via page https://daportas.pt/pt/apoio-tecnico and indicate the problem so that one of our technicians can help you.
The article(s) will be sent for our analysis in situations where it is concluded that it is not possible to resolve the problem remotely.
It can only be considered a product under warranty after it has been analyzed by our services and a conclusive report has been made that the product has a manufacturing defect. In the event of a warranty claim, DAPORTAS will comply with all its obligations in accordance with the law that regulates warranties at European level, acting accordingly, repairing or exchanging defective products, at no cost to the customer.
The cost of sending the material so that DAPORTAS can inspect the product is the sole responsibility of the customer.
Whatever the problem related to your product, you must send a copy of the invoice with the product and fill out the fault form, which can be downloaded here.The item(s) must be sent to the following address: DAPORTAS AUTOMÁTICAS LDA. Rua Industrial Nº 1691 4750-841 Barcelos, Portugal
DAPORTAS will analyze the item(s) in question in order to confirm the customer's effective right to warranty, excluding all situations that are proven to result, among others, from:
- Products altered or damaged due to faulty installation or handling, or others, such as burns, repair attempts, oxidation due to water infiltration, mechanical ruptures in the circuit and/or components;
- Products that present aluminum oxidation, damaged color or oxidized steel, from installations that are less than 300m from the sea coast, that suffer from breeze currents or contact with acidic products or saltwater;
- Abusive use, intentional damage or negligent damage on the part of the customer;
- Impossibility of proving the fault or defect indicated by the customer;
- All situations that are detected as fraud attempts.
Products that are out of production or obsolete will be exchanged for others with similar characteristics.
Out-of-warranty items will be repaired or replaced with new ones, after acceptance by the customer, and the costs will be charged based on the current price list. If the customer does not accept the cost, the item will be returned to the customer. Shipping and damage analysis costs will be borne by the customer. Whenever products arrive at technical services without any indication of failure, the in-depth and total analysis service will be charged for the detection of possible failures.
If a component is sent to the customer to repair the product, DAPORTAS does not assume responsibility for any extra costs that the customer incurs in contracting additional services to carry out this work. You should bear in mind that if you do not have any technical knowledge to apply these components, you should mention this as soon as possible so that DAPORTAS can initiate the appropriate procedures.
WARRANTY CONDITIONS
Warranty against manufacturing defects for a period of 3 years from the date of purchase:
If the product presents a manufacturing defect during the contractual warranty period, DAPORTAS will repair or replace it. Therefore, the customer must send the defective or damaged product to DAPORTAS' facilities, and subsequently a technical analysis and investigation will be carried out. This assessment will take place within the shortest possible time and will lead to a decision to repair or replace the product.
The costs of sending the material so that DAPORTAS can inspect the product are the sole responsibility of the customer.
The repaired or replaced product will be delivered to the customer in the same way it was received when purchased.
The warranty does not cover damage caused by natural disasters, accidents, misuse, abuse, negligence, modification or alteration of any part of the product. Furthermore, the warranty also does not cover damage caused by improper use or maintenance, connection to power sources not prepared for this purpose or changes to them that have been carried out by the customer or under their responsibility.
DAPORTAS is not responsible for any direct or indirect damages that may result from product failures, even if eligible under warranty.
In order to claim a product under warranty, the customer must present the purchase invoice to DAPORTAS in order to provide proof that the product is within the warranty period.
If the product cannot be repaired or replaced because it is no longer sold, DAPORTAS reserves the right to replace it with an equivalent product or refund the amount paid by the customer.
ORDER SHIPMENTS
ORDER DISPATCH
Once the order has been shipped, the customer will receive an email confirming the assigned shipping number and a link so that they can track the order on the carrier's website.
The customer can also access this link by logging into their account and clicking on the “Order history” menu, available on the customer account home page. When clicking on the details of an order, all information about it will be made available to you, including the link mentioned above.
Attempting to track your order online upon receipt of the shipping confirmation email may not return any results. Shipping information may take up to 24 hours, counted from receipt of shipping confirmation, to be updated on the carrier's website without any responsibility being attributed to DAPORTAS.
Orders are delivered from Monday to Friday, with the exception of local or national holidays, to the address that the customer indicates when placing the order.
The customer can receive the order wherever they wish (except at PO Boxes). To do this, simply provide the address where you will be present between 9am and 6pm on the day scheduled for delivery. A delivery attempt will be made, to the address indicated by the customer, by a courier from the chosen transport service.
Warning: It is not possible to choose a specific delivery time, as it will be conditioned by the courier's route on the day of delivery, which is defined by the transport service.
Providing an incorrect or incomplete delivery address may result in the order being returned to DAPORTAS and result in additional costs for the customer, so it is recommended that the customer always ensure that the delivery address indicated when registering the order is actually correct. and complete. Once the order has been registered, it is not possible to change the delivery address or the billing details indicated.
ORDER RECEIPT
The customer is responsible for, upon receipt of the order, checking that it does not present any damage caused by transport. Only after this analysis must he sign the document proving that the order is in good condition. If the order has any visible damage, you will have to detail it in the respective document that the carrier provides for you to sign, so that DAPORTAS can activate the legal means to be able to pay you for the damage to the merchandise.
ATTENTION: upon receiving the order, as previously mentioned, you must check the condition it is in, but as it is not permitted to open the order before the carrier's document has been signed, it is extremely important to check whether it is damaged or crumpled. If so, you must mention in the document that the merchandise is damaged. Never mention “damaged packaging”, but rather “damaged merchandise”, as this is the only way the insurance company will be able to compensate you for the dispute.
If the order is damaged and it is indicated in the carrier's document that the merchandise is damaged, you must send an email to DAPORTAS as soon as possible informing the occurrence, via email: store@daportas.pt
DELIVERY SERVICE
DAPORTAS offers the following delivery service:
ONTIME PORTUGAL ESPAÑA / GLS EUROPE / FeDex / UPS / DPD / TIRGAL / SKYNET
The order will be sent to the address selected when registering the order.
In case of absence or impossibility of delivery, such as incorrect address, the order will be returned to DAPORTAS.
The SKYNET service is only available on PALLET orders (Service for Distributors / Installers)
DELIVERY TIMES
Mainland Portugal / Spain and Spanish Islands
Once your order has been shipped, we guarantee a delivery time of up to 72 hours, unless the delivery address is in a remote area. In this case, the delivery time will be 3 to 4 working days.
Madeira and Azores
Delivery time depends on the chosen carrier.
ONTIME (by sea): once your order has been shipped, delivery time is 8 to 10 working days, unless the delivery address is in a remote area. In this case, the delivery time will be 10 to 15 working days.
TIRGAL (by sea): once your order has been shipped, delivery time is 8 to 10 working days, unless the delivery address is in a remote area. In this case, the delivery time will be 10 to 15 working days. Attention: Delivery times may be changed due to delays caused by adverse weather conditions or the responsibilities of shipping companies.
Central Europe / United Kingdom
Once your order has been shipped, we guarantee a delivery time of up to 6 working days, unless the delivery address is in a remote area. In this case, the delivery time will be 7 to 10 working days.
Shipping costs are automatically calculated by our system and depend on the following factors:
Total weight of the order;
Shipping costs are automatically updated as the customer adds items to the shopping cart.
METHODS OF PAYING FOR ORDERS
CREDIT CARD (VISA / MASTERCARD)
The customer will be able to pay by credit card and enjoy the liquidity advantages and payment terms that their bank offers.
All transactions on our website are secure.
Payment is made through SALTPAY, a secure partner entity that processes our payments by credit card and does not involve the payment of any extra fee by the customer.
Is it safe to make an online payment with my credit card?
DAPORTAS uses a sophisticated mechanism for detecting and preventing actions that indicate fraud. Through this solution, it is possible to verify the authenticity of payments made online, simultaneously safeguarding the integrity and security of customer data, as well as their identification.
This security is made possible by SSL (Secure Socket Layer) technology, which encrypts communications produced between the client's computer and our server, so that they cannot be intercepted. As such, DAPORTAS reserves the right to refuse payment for an order for a transaction that is considered illicit. Any and all activities considered illegal will be immediately reported to the competent authorities.
How is credit card payment processed?
After selecting the credit card payment option on the checkout page, the customer must indicate the necessary details of their credit card, namely the number, expiration date and security code. By clicking “Buy”, the customer will validate the credit card.
If the payment is declined, a message will be displayed to the customer indicating the error. In these situations, we suggest that the customer try again and, if the problem persists, we recommend that they contact their bank or credit card issuer for more information.
Once payment has been made, the amount will be debited from the customer's credit card account. If, for any reason, it becomes necessary to cancel, in whole or in part, the order, the corresponding amount will be refunded within five working days. The transaction will be reflected on the customer's card statement after three business days from the date it was carried out.
Notice: Payments are always made in euros, even when prices are shown in other currencies. Some banking entities may charge exchange fees. DAPORTAS is completely unaware of this fact and assumes no responsibility for it.
PAYPAL / PAYPAL EXPRESS
This is one of the most used payment methods in Portugal. It is a practical and safe way to make payments for purchases online.
How does Paypal work?
Select PayPal at checkout as your payment method;
Log in to your Paypal account. You don't need to share your credit card details or fill out huge forms. You just need your PayPal email and password to complete your purchase;
Follow all the steps to proceed with payment, after that, your purchase is complete.
For more information about this payment method, visit www.paypal.com.
Note: DAPORTAS does not store any login data for the customer's PayPal account.
MULTIBANCO (PORTUGUESE IBAN ONLY)
This is a very practical method, since the data sent is unique, allowing faster detection and without the need for proof of your transaction. However, this operation is exclusive to customers with a Portuguese bank account.
You can make this payment at an ATM (Multibanco) or through your Homebanking. When choosing this payment method, you will receive an email with the respective details (Entity, Reference, Amount and validity period). To pay at Multibanco, simply choose the “Services/Purchases Payment” option and enter your details.
Payment is made through the entity ALTICEPAY, a secure partner entity that processes our payments by Multibanco Reference and does not involve the payment of any extra fee by the customer.
The order will be dispatched on the same day if payment is made by 10am on a business day. Orders paid after this time will be dispatched on the following business day.
Warning: as the bank reference generated for payment has a limited validity, if payment is not made within this period the order will be cancelled.
MBWAY (PORTUGUESE IBAN AND MOBILE PHONE)
MB WAY makes your online shopping even more practical, faster and safer. Just have your cell phone with you and confirm the payment in the app.
To guarantee the security of your transactions, MB WAY uses multi-factor authentication, thus protecting your data against unauthorized access.
Payment is made through the entity ALTICEPAY, and only works with the MBWAY application, and the MBWAY service in the Homebanking application may not work correctly. Make sure you have the MBWAY application installed and the service active.
The order will be dispatched on the same day if payment is made by 10am on a business day. Orders paid after this time will be dispatched on the following business day.
Warning: once the request for payment has been generated and sent, it has a limited validity period, around 5 minutes, and if payment is not received within this period, the order will be cancelled.
RETURNS AND EXCHANGES
If the customer wishes to return one or more items, they may do so within 14 days of receiving the order, as long as the products are intact, sealed, complete with all accessories and manuals, within the original packaging, which It must not be damaged or altered.
To exercise their right to return, the customer must contact DAPORTAS, specify the order number, description or reference of the product(s) they wish to return and what form of refund they wish to receive. The refund may be made using the original payment method, or another agreed payment method, and furthermore informs that only the value of the product(s) will be refunded, excluding shipping returns.
The customer will also have to take into account whether the product they wish to return was purchased as part of a promotional campaign and whether, for that reason, they benefited from any product offering. If this is the case, you must return not only the product in question, but also the offer that was given to you with your purchase. Both products must comply with the previously mentioned guidelines.
The item(s) must be sent to the following address:
DAPORTAS AUTOMÁTICAS LDA. Rua Industrial Nº 1691 4750-841 Barcelos, PortugalThe return of incomplete or damaged products, as well as products without packaging or products showing signs of having been used, will not be accepted.
If any item is received under the conditions mentioned above, the customer will lose the right to a refund and will have 10 days to collect the item(s) from the facilities indicated above, bearing the collection costs.
EXCHANGES
The customer must return the item(s), request a refund and make a new purchase. The entire return process is duly described in the “Returns” section.
REFUND METHODS
DAPORTAS will do its best to reimburse the customer quickly, maintaining, however, a maximum period of 15 days from receipt of the return at the warehouse indicated above.
If payment was made by credit card, the refund will be made to the card itself and will appear on your next statement. *
If payment was made via PayPal, the refund will be credited to the respective PayPal account and will be available immediately. *
If the payment was made by Multibanco, the customer will be asked to provide details of the bank account to which they wish the refund amount to be transferred. *
*The payment methods mentioned above may not be available in all countries. To find out which payment methods are available for the customer's country, read the information provided above under “Payment Methods”.
RETURN COSTS
Once DAPORTAS is notified and it is confirmed that an error has occurred in the product(s) shipped or a defective product(s) has been shipped, DAPORTAS will bear the costs of the return through collection, at the delivery address, of the product(s) in question. The DAPORTAS team will contact the customer to schedule the aforementioned collection and to provide any additional clarification on this topic.
If the customer chooses to return the order by an alternative means, the costs arising from this return will be borne by the customer.
We do what we like and we like what we do.
Daportas Automáticas, Lda.
VAT PT 507 667 344
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LET OP! Wij informeren al onze Nederlandse en Vlaamse klanten dat we momenteel bezig zijn met het aanpassen van onze website naar het Nederlands. Bedankt voor uw begrip.
